Terms of Service

ClientSupport · operated by InnovativeLabs

Agreement

These terms govern your use of the clientsupport.si website and the ClientSupport service, operated by InnovativeLabs. By using either, you agree to them.

Early access

ClientSupport is offered by application during early access. Features may change as we improve the service, and we may accept or decline applications at our discretion.

Month-to-month

Subscriptions are month-to-month with no annual lock-in. You may cancel at any time, effective at the end of the current billing month. Pricing is shared before you subscribe.

What the service does and does not do

ClientSupport answers from your documentation and uses only the support endpoints you expose. It does not issue or promise refunds or credits, change or cancel plans, apply discounts, or reset two-factor authentication. Requests of that kind are handed to you.

Your responsibilities

• Keep your support credentials and shared secrets confidential
• Expose only the support endpoints described in the connector contract
• Review handoffs and drafts before you send them
• Use the service in line with applicable law and your own customer terms

AI output

Replies are generated by AI models and checked by automated judges and server rules. They can still be imperfect. You remain responsible for your policies and for decisions handed to you.

Acceptable use

Do not use the service to send spam, attack other systems, attempt to bypass verification or guardrails, or process data you have no right to process.

Intellectual property

We own the ClientSupport service and website. You own your content, docs and customer data, and grant us the rights needed to operate the service for you.

Disclaimers and liability

The service is provided as is during early access. To the fullest extent allowed by law, InnovativeLabs is not liable for indirect or consequential damages, and our total liability is limited to the fees you paid in the three months before a claim.

Changes and contact

We may update these terms and will change the effective date above when we do. Questions? Email hello@clientsupport.si.