Early access is open. We're onboarding a limited number of businesses.Apply now
FAQ

Straight answers.No fine print.

Setup, security, billing, models and the MCP connector, answered plainly.

Setup

What kinds of businesses use it?

Any business whose customers have an account, an order or a subscription: B2B and SaaS platforms, e-commerce and DTC brands, fintech, marketplaces and membership businesses, and agencies or companies running several brands.

What is ClientSupport?

A fully autonomous AI help desk for SaaS, e-commerce, fintech and service businesses. It answers from your docs, verifies the customer, checks their live account, runs safe actions like password resets and owner-only billing links, and hands true edge cases to you with the full story.

How long does setup take?

Adding the widget is one script tag. Connecting live account tools means exposing a small set of support endpoints from your app, signed with a shared secret. During early access we set it up with you hands-on.

What do I need to provide?

Your product docs, the support endpoints described in our connector contract, an inbox for handoffs, and your choice of AI models. We'll walk you through each one.

Can I run it for more than one brand or product?

Yes. Each brand or product gets its own docs, voice, tools, limits and widget key, isolated at the database level. A second product that speaks the same contract is a config folder, not a new platform.

Security and guardrails

How does it know who the customer is?

Signed-in customers are recognized through a short-lived support token your app signs. Logged-out customers receive a 6-digit code at the email on their account, protected by captcha, retry limits and lockouts.

Can it act on the wrong account?

No. The workspace always comes from verification, never from the model. If the model asks for a different account, the server refuses and logs the attempt.

What are the dual judges?

Two independent AI reviewers from different model families check every reply for promises your business never made. An input judge also screens the customer's message. If either reply judge objects, the draft is replaced with a safe handoff.

Is every action logged?

Yes. Every attempt, including denials, is written to the audit log before the outcome. You can review conversations and actions at any time.

Billing and refunds

Will it ever issue a refund?

Never. There is no refund tool and no scope that grants one. Refund, credit and dispute requests go to you with the full conversation, and the customer is told nothing has been refunded.

What can it do with billing?

For a verified owner or billing admin, it can send a short-lived Stripe billing portal link to update a card or download invoices, or an upgrade checkout for their own workspace. Nothing changes until the customer confirms on Stripe.

Does it see card numbers?

No. Billing happens on Stripe-hosted pages. The chat never sees card data.

Models and AI

Which AI models does it use?

You choose. It supports Anthropic Claude, OpenAI, Google Gemini, xAI Grok, Mistral, DeepSeek and any OpenAI-compatible model. Judges must come from different model families than the generator and from each other.

Does switching models change the rules?

No. Verification, role checks, refund rules and the audit log run in the server loop, whichever model produced the draft.

Channels and MCP

Where do customers talk to it?

Inside your app through the widget, or on a hosted help page you can link from anywhere. Edge cases reach you by email.

What is the MCP connector?

An official connector for Claude, ChatGPT and Grok. Sign in with OAuth and your AI assistant can list and read conversations, list tickets, show agent settings and draft replies. Drafts are never sent automatically.

Pricing and onboarding

How much does it cost?

Pricing is shared on your live walkthrough. Plans are month-to-month with no annual lock-in, so you can stop any time.

Is there any risk in trying it?

Onboarding is month-to-month and risk-free. If it isn't resolving your tickets, you cancel. No long contract.

What is early access?

We're onboarding a limited number of businesses so every rollout gets hands-on setup. Apply and we'll review your application personally.

Early access · by application

Still have questions? We'll answer them live.

Apply for early access and we'll walk you through ClientSupport on a product like yours. Month-to-month, no annual lock-in.