Privacy Policy
Effective November 5, 2026
Who we are
ClientSupport (clientsupport.si) is operated by InnovativeLabs. This policy explains what we collect through this website and through the ClientSupport service, and how we use it.
Information from this website
When you apply for early access, we collect the details you enter: your name, work email, role, company, website and answers about your support. We use them only to review your application and contact you about it.
Information processed by the service
When a business uses ClientSupport, we process support conversations on its behalf, including:
- Messages customers send and the replies ClientSupport writes
- The email address used for verification, and verification status
- Account status and diagnostic results returned by the business's own app
- An audit log of every action attempted, allowed or denied
- Optional ratings left by customers
ClientSupport does not receive or store payment card numbers. Billing happens on Stripe-hosted pages.
How we use it
To answer support questions, verify identity, run the actions the business allows, hand off conversations to the business, keep a security audit trail, and improve reliability and safety. We do not sell personal information.
AI model providers
Conversation content is sent to the AI model providers the business selects to generate and review replies. App secrets and credentials are never sent to a model.
Retention
Conversation transcripts expire after 90 days. The audit log of actions is retained for security and accountability. Application details are kept while we evaluate and serve your account.
Security
Data is isolated per product with row-level security, email addresses are masked in system logs, and access to account tools requires verification. No system is perfectly secure, but we design for least privilege throughout.
Your choices
You can ask us to access, correct or delete your information by emailing hello@clientsupport.si. If you are a customer of a business that uses ClientSupport, you may also contact that business directly.
Changes
We may update this policy. We'll change the effective date above and, for material changes, notify active customers.
Contact
Questions? Email hello@clientsupport.si.